Refund and Returns Policy

At Skinartistry, your satisfaction is our priority, and we aim to provide a smooth shopping experience. It’s important to familiarize yourself with our return policy to understand the associated terms and conditions.

Return Period:

You are entitled to return a product within 14 days from the receipt of your order.

Return Criteria:

For a successful return, the product must remain unused, in its original packaging, and in the condition it was received.

Initiating a Return:

To begin the return process, contact our support team at within the 14-day timeframe. Include your order number, the name of the product you’re returning, and a short reason for the return.

Authorization for Return:

Our support team will assist you in obtaining return authorization. Please await our confirmation before sending the product back.

Shipping for Returns:

The cost of shipping returns is the responsibility of the customer. We advise using a shipping service with tracking to ensure the product’s safe arrival.

Processing Refunds:

After we receive and inspect the returned item, we’ll proceed with the refund, crediting the original payment method within 7 business days.

Non-Returnable Products:

Some products cannot be returned, such as:

  • Customized or personalized items
  • Gift cards

Damaged or Defective Products:

If your item is damaged or defective upon arrival, immediately contact our support team for help. We will guide you through the process for a swift replacement or refund.

Restocking Fee:

We generally do not impose a restocking fee. However, a fee may be applied for returns that do not meet our criteria or are not in their original state.


Direct exchanges are not available. To exchange a product, you should return the original item and place a new order.


For any queries or concerns regarding our return policy, please contact us at or visit our Contact page.

Thank you for shopping with Skinartistry. We value your patronage and are always ready to help with your return needs.